| Shipping Method and ETA
Orders are processed within 48 hours of receipt and shipped within 1 to 3 business days thereafter. Orders are shipped via the shipping method chosen on the website. Ground order are estimated to arrive between 1 - 7 business days transit time (Monday through Friday).
We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day.
Hawaii and Alaska shipping charges are additional and will be calculated once order is placed. Unfortunately, we do not ship to PO Boxes, APO's or FPO's. We apologize for any inconvenience.
Once your order has been shipped you will be notified via email. You will receive a tracking link in your email to so you can track your package.
Shipping Delays / Out of Stock Items
We always strive for customer satisfaction. However, some shipping delays are beyond our control such as weather and delivery errors. In order to ensure your order arrives promptly please review all information submitted before processing orders.
Packages shipped with an incorrect address provided by the customer are subject to a $10.00 non-refundable correction fee.
Packages returned due to an incorrect address provided by the customer will be charged a $35.00 restocking fee including original freight.
Customer is subsequently responsible for shipping and handling charges in order to reship your package.
Occasionally, an item will be out of stock. Out of stock orders will be held "open" until item is restocked and will be shipped immediately upon arrival.
Cancellations
Cancellations must be made within 24 hours after the order is placed. Please contact a Customer Service Representative in order to cancel your order. You may cancel your order and obtain a full refund if order has not been shipped and/or is not awaiting shipment.
Please allow 2 to 3 business days for your account to be successfully refunded in full. You will be notified via email with a confirmation once refund has been issued.
Customer is responsible for all return shipping for parts only, bikes are non-returnable and all sales are final.
Returns and Warranty
West Coast Products offers a limited 1 year warranty on all bikes and scooters.
We warranty all of our scooters to be free from any manufacturer defect for a period of 1 year from the date you receive it. We may at our option, 1) exchange or repair the malfunctioning part without receiving the part back from the customer, 2) exchange or repair the malfunctioning part after receiving the part back from the customer or 3) have you take the scooter to a local repair shop, you will be responsible for all repair fees. We also have a mechanic on staff who can help and answer all questions pertaining to the repair of or troubleshooting the scooter.
Our warranty covers free parts for the first 30 days only. We ship parts for free once, then charge shipping only in the first 30 days. After 30 days for 1 year, parts are charged at cost plus shipping. You also receive free phone support for 1 year.
All Alaskan, Hawaiin and Canadian customers must pay the shipping for all parts under warranty.
DEALERS (6 OR MORE BIKES), UNDER THE 30 DAY WARRANTY, PARTS ARE FREE, YOU MUST PAY THE ACTUAL SHIPPING ON THOSE PARTS.
All refused truck shipments will be charged shipping both ways. All refused DHL shipments will be charged shipping to the customer.
Some assembly is required. You must tighten all screws, adjust the chain and check all engine fluid levels before any operation. We are not responsible for chains that may come off during operation and the damage they may cause to the engine. We are not responsible for small scratches, dings, small dents, etc. Most scratches can be fixed with touch up paint that can be purchased at your local paint store.
In order to return your part for exchange, you must obtain a Return Merchandise Authorization number within 30 Days of purchase from a Customer Service Representative. All of our parts are protected by a 30 Day Limited Warranty. There are absolutely no refunds for any open items regardless of damage or performance, all sales are FINAL. Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer.
Refunds
If the customer has any dissatisfaction with our products you must remember, ALL SALES ARE FINAL AND WE DO NOT ACCEPT RETURNS FOR REFUNDS. All bikes sold "As Is".
Returned Products
Returned parts must be 100% complete. Customer is responsible for shipping charges on returned parts. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
All returns for parts must be shipped within 3 business days once a return authorization number has been issued by our customer service dept. A valid RMA return authorization number must be marked outside the box. Items will only be accepted if they are returned with all of the original packaging materials and documentation.
The vehicles we sell are partially unassembled and crated at the manufacturer's factory. They are intended to be in fully operational, defect-free condition when they arrive at our warehouse and are shipped to you, but occasionally there are minor problems that must be resolved during setup and vehicle prep. Normally, these issues are handled by a local powersports dealer who will then charge you $100-$300 as a "prep" fee. One of the big savings you enjoy by purchasing an unassembled vehicle from us is avoiding this fee and performing the prep yourself. However, this also requires that you have the tools and knowledge to deal with these issues. If, for example, your vehicle has a defective part that needs replacement under the warranty program, we'll gladly send you the replacement part, but you'll be responsible for removing the defective part, installing the new part, and making the proper adjustments so that it will operate correctly. If you're not up to the job, you'll be responsible for bringing the vehicle to a mechanic and paying for the cost of the repair.
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